Intake and interview techniques

Do you want to be able to steer conversations and thereby retrieve more and relevant information so that you can provide tailor-made advice? During this training, building a good relationship and getting a clear picture of the question are important spearheads. We also focus on how to recognise (difficult) reactions and how to deal with ‘difficult’ questions.

This training is extremely suitable for all professionals who regularly have (difficult) conversations with internal and/or external relations, both Online and Classroom are very effective.