Commercial Skills

Do you want to get optimal results from your conversations with (potential) customers? Do you wonder how to build and expand a relationship and how to ensure that you get the favour factor? In this training you learn to structure conversations from the first contact to the conclusion of a contract. In particular, commercial skills, attuning to your conversation partner and conducting a good intake interview are central. You become more aware of your personal preferred commercial style and can effectively parry difficult reactions such as criticism and resistance. In short, you will lay a solid foundation for more effective commercial communication.

If you have a commercial job, have a lot of contact with customers and want to become more effective, this training is very suitable to sharpen your qualities in all commercial phases.